RETURN POLICY

We strive to provide a fast and comfortable exchange and return procedure. The product must be in original condition, with all tags remaining in place. Knickers and playsuits must be tried on over your own underwear. Product cannot be damaged, worn, washed, or altered in any other way. If you choose to return, you have to fill out the return form on

When returning from Poland, after your return/exchange request will be approved, you will be emailed a free return label. You will receive a DHL Parcel label; you can drop off your return at any DHL pick up point local to you.

 Returns

You can return your items with a generated return label with DHL Parcel made by us. The cost for this return is 5 €, which includes all fees associated with the return such as any duties/taxes. Tracking for this method will automatically be visible to us, which aids customer service in the return process. Once you receive a DHL Parcel label, you can drop it off at any DHL pick up point local to you. Please attach a receipt or its copy to the return parcel- if not possible please include the order number and return/exchange number with the parcel to avoid problems upon us receiving your return package. You can email customer service asking for a copy of the invoice.

Of course, we accept not only size exchanges of the same product, but also exchanges for different products. If you decide to exchange for a cheaper product - you will be re-credited to your original payment method - the one you used while placing the order. If you decide to exchange for a piece that is more expensive than the one originally bought, you will receive the link to transfer the difference plus cost of additional shipment. Where available, replacement items will be dispatched within 7-28 business days. If your chosen replacement size/product is not in stock, you will automatically be refunded and notified by email.

You have 28 calendar days to return or exchange the delivered product, counting from the day when the parcel is delivered. If you won’t be able to organize a return, e-mail us on customercare@godsavequeens.com

The shipping costs incurred for returning item/s to GSQ for an exchange/return are not covered or reimbursed by us.

Fill in the return form through our website: https://eu.godsavequeens.com/pages/returns-portal

You will receive a prepaid shipping label nce your return request is approved. We aim to accept them within 7 business days.

Return requests are processed within 7 working days of you creating the return request. If 7 working days have passed and you have still not received your approval, e-mail us on customercare@godsavequeens.com.

Refunds are processed within 14 working days of us receiving the return. If you've already sent a parcel to us and you want to know if we have received it, e-mail us on customercare@godsavequeens.com. Exchanges are sent out within 7-28 days of us receiving the return. If you've already sent a parcel to us and you want to know if we have received it, e-mail us on customercare@godsavequeens.com. If your chosen replacement size/product is not in stock, you will automatically be refunded and notified by email.

You will be re-credited to the original payment method used while placing an order, which should reflect on your bank statement within 10 working days.

We will ship the new product to you, once we receive and process your exchange, which may take up to 28 working days. If you are exchanging for a more expensive product, the exchange won't be sent out until the difference is paid.

If you do receive damaged or incorrect items, or have a manufacturing fault occur, please contact customercare@godsavequeens.com along with photos of the fault and a quick explanation of the problem.