FAQ

The orders are dispatched from our warehouse based in Poland within 5 business days. Shipment/delivery time is separate, and depends on courier choice as well as delivery location. Please allow an additional 10-14 business days for processing an order during sale periods. All shipping costs are nonrefundable. We do not process or ship orders on the weekend or bank holidays, and we do not offer Saturday or express delivery. GSQ is not responsible for delays due to local disruptions or weather systems. Please visit https://godsavequeens.com/pages/shipping for more information.

All orders may be subjected to order verification. This is to ensure the protection of our customers, we want to ensure that every order that ships was authorized by the cardholder. If we put your order on hold we will reach out immediately to ensure there are minimal delays in processing time.

Once an order has been placed, we're unable to make any changes. You can request to cancel your current order if it hasn't been shipped so that you can place a new order with any changes you need. To request to cancel your order, please contact us at customercare@godsavequeens.com as soon as possible and be sure to include your order number in this request. We'll do the best we can to help you cancel before it ships, however we do process orders fast, and once your order is packed or shipped we can not cancel it at that time.

Once you have received your shipping confirmation email you can click on the tracking link provided to see the status of your delivery. Please note it can take up to 24 hours for tracking updates to synchronize and appear. Any information about back ordered or canceled items will be included in a separate email.

If your order has been shipped and it's still in transit you can change the delivery address with DHL by going onto https://delivery.dhl.com/on-demand-delivery.xhtml?ctrycode=US and choosing to manage shipment as a guest. Once you enter your waybill number, you will be sent a security code to the phone number you provided when checking out. Once you do so you will be able to manage your shipment.

GSQ is not liable for lost or stolen packages. Please visit https://godsavequeens.com/pages/shipping for more information on this as well as information on Route shipping protection you can add to your package.

We hope this doesn't happen to you, but if it does (our apologies in advance) contact us right away at customercare@godsavequeens.com and we will get it taken care of for you! You can also fill out the form on returns center with photos of the fault - https://godsavequeens.returnscenter.com

Please choose option- ' Reclamation: Product damaged- return with return label'

We offer worldwide shipping/returns on all orders.

DHL Parcel & DPD | EUROPE* | $8
DHL Express | WORLDWIDE* | $15
DHL Parcel & DPD | POLAND | FREE

We offer a size guide that serves as a general guideline to help you find your size at GSQ. We have a wide range of silhouettes and product categories, so each style will have different exact measurements. If you have any questions about a specific styles measurements you can always contact us and we will be more than happy to help you find the perfect size. You can email us at customercare@godsavequeens.com with any questions. Please include your bust, waist and hip measurements so we are able to help as efficiently as possible. Please visit https://godsavequeens.com/pages/size-guide for more information.

Nude and deep nude are our see-through mesh variations. The deep nude is a much warmer tone that is more suitable for darker skin tones, the nude is better for lighter skin tones. These color meshes are also currently used in the Gigi Bikini and Angelina Dress.

The best way to clean the garments would be to very carefully hand wash them in lukewarm water. There are some detergents for delicate and lingerie wash that you can use to delicately get any harder stains out, if water by itself will not do the job. I would however first test the detergent on a small bit of the garment to make sure there are no extreme reactions. Due to the nature of the delicate mesh and materials used in the making of our lingerie, you have to be very careful when using detergents. You can then let it air dry, we recommend drying it on a flat surface.